CBC News Ran This Expose Story on Getting Gouged By Geeks. It highlights the quality (or lack thereof) of the various in-home geek services such as Geek Squad, Firedog and others and how they can take advantage of those less-then-tech-savvy people who call on them to help them with tech help at home.
My wife and daughter joke that we should put in a 900 number for my family and friends who often call or e-mail me with pleas for help with their computer, internet or some other tech device (yea even the VCR's & Car clocks can be included in this category.) I think they do this not only for the cheap rate (I don't charge them of course) & the convenience, but also the fact that there aren't a lot of reliable places for them to go for tech help.
Watch the 3 minute video preview below. It shows you the point of the story with some pretty bad screw-ups masquerading as tech helpers.
If you want to see the entire video, head over the CBC News.